Term and Conditions
You must read these booking conditions before making your booking, as they will form the basis of your contract with us:
The following conditions form the foundation of the agreement.
1. Our agreement with you
When you make a booking, you guarantee that you have the authority to accept and do accept on behalf of your party the terms of these booking conditions. You will also become directly responsible for paying the total booking price and any cancellation charges, if applicable and appropriate. A contract will exist as soon as we issue our confirmation invoice.
2. Your booking price
When you make your booking, you must pay a deposit of 30% of the booking amount. The entire balance of your travel arrangements must be paid at least 8 (eight) weeks before your departure dates. If the Deposit and balance are not paid on time, we shall cancel your travel arrangements. A 30% deposit is not refundable. All invoices must be paid by bank transfer; we don't accept other forms of payment.
Please note that the price of your travel arrangements can be varied due to changes in transportation costs, e.g. fuel, Government action such as an increase in VAT or any other Government imposed increases and currency about advertised exchange rate variations.
Even in this case, we will absorb an amount equivalent to 2% of the booking price, which excludes insurance premiums and any amendment charges. Only amounts more than this 2% will be surcharged, but when a surcharge is payable, an administration charge of 2 euros per person will be. If you have to pay more than 10% of the booking price, you will be entitled to cancel your booking with a full refund of all monies paid except for any insurance premiums and amendment charges. Should you decide to cancel because of this, you must exercise your right to do so within fourteen dates from the date we advise you. We reserve the right to change our prices at any time before you book, including any special offers we may from the time have, which may or may not be the same as set out in our publicity material.
For reservations made within eight weeks of departure, immediate payment of the total booking cost is required. Cancellation by you will result as outlined in point 4 if you cancel your booking.
Please note if Baltic Tours does not receive the balance of the booking cost from the client by the designated date, the booking will be cancelled. No person will be allowed to travel unless we receive the cleared funds, or evidence of cleared funds, before your departure date.
3. Changes by you
If you wish to change your plans in any way and we can accept the change, a charge of 35 euros per person per amendment will apply. These instructions must be received from the lead name, in writing, a minimum of 2 months before departure. All changes later than two months before travel may not be possible and have to be discussed separately, as well as the charge for amendment.
4. If you cancel your booking
You or any member of your party may cancel your booking at any time, provided that cancellation is made in written form by the person who made the original booking and communicated to us. You will receive the refund of the amount paid (excluding any insurance premiums, amendment charges, and 30% deposit) less the cancellation fees specified below, but adjusted (if applicable) for any higher price, payable by other members of the original booking who elect to continue with their booking.
Period before Scheduled Departure Date that Notice of Cancellation is Received Cancellation Charge as a % of total booking price for ACTIVITIES
Two months or more deposit only
Less than two months but one month or more than 50%
Less than one month but 15 days or more 75%
14 days or less, or 'no-show' 100%
Cancellation Charge as a % of total booking price for TOURS
Two months or more Deposit only
Less than two months but one month or more than 50%
Less than one month or 'no-show' 100%
5. If we amend your booking
It is unlikely that we will have to amend your booking. Occasionally changes may be made, which we reserve the right to do at any time. Most of these changes are minor, and we will advise as soon as possible. If you do not wish to accept a material change, we will give you a full refund; in addition, whether or not you get a material change before departure, we will also provide you with Compensation for the inconvenience as follows:
Period before the Scheduled Departure Date within which a significant change is notified. Compensation payable to you (per person)
Two months or more Nill
Less than two months but one month or more 25 eur
Less than one month but 15 days or more 30 eur
14 days or less 35 eur
which is the only compensation which will be paid to you. As we do not control day to day management of your accommodation, we may be advised that the reserved accommodation may not be suitable or available to you upon arrival. If this happens, we endeavour to provide accommodation of at least the same standard. If only accommodation of a lower standard is open, we will refund the difference. Important note: We are not responsible for changes which arise as a result of situations outside of our control, such as technical or maintenance problems with means of transportation, war or threat of war, civil strife, industrial disputes, natural disasters, bad weather or terrorist attack.
6. If we cancel your booking
We reserve the right, in any circumstance, to cancel your booking. However, we will not cancel your booking less than two months before the scheduled departure date unless it is for reasons outside of our control, for reasons of safety or security, or for late or non-payment by you. If we cancel your booking (other than for late or non-payment by you), we will offer you an alternative or similar option. However, if the choice provided is at an additional cost, the difference will be payable to you. In either case, a full refund of all money paid will be the only compensation we are due to you.
7. Changes after the start of your travel or event
Very occasionally we have to change your booking arrangements after you arrive. If we do this, we will try to place you in accommodation of the same or a higher standard. We will pay you Compensation according to our scale, point 5. You have no right to cancel your booking after you have left for the destination. We offer you a suitable alternative.
8. Our Liability
We accept responsibility for our employees' negligent acts and omissions while acting within the scope of or during their employment with us and for any deficiencies in the services we are contractually obliged to provide or for the failure of such services to reach a reasonable standard. In any such case, our liability shall be limited to a maximum of twice the original booking cost. Although where the services in question consist of carriage by air, by sea or rail or the provision of accommodation, the limit of our liability shall be as provided for under applicable law and international convention. We accept responsibility for ensuring that your travel or event arrangements, which you book with us, are supplied as described in your Itinerary or program. We will offer a suitable alternative if any part of your arrangements is not provided as promised. If we cannot offer a convenient option, we will pay you appropriate compensation if this has affected the enjoyment of your holiday.
9. If anything goes wrong
Please contact us on our 24-hour emergency number (outlined in your Itinerary or Program) to advise us to solve the problem. Failure to meet activity/transfer does not entitle you to an automatic refund if you have not contacted us and spoken to a staff member. Please make sure you call us and talk to a member of things if you have any problems. No refunds are given if you don't show up for activity/transfer/etc.
We reserve the right in our absolute discretion to terminate your booking arrangements without notice should your behaviour be such that it is likely to cause distr, ess, damage, annoyance or danger to any other person. In such circumstances, no refund or Compensation will be due to you.
11. Our website: www.eventstravel.net
All the information and pictures provided on our website are representative and do not represent all of the suppliers we use. The descriptions, in most cases, do not refer to a particular supplier unless stated otherwise.